Delete your account

Delete your Pata account

1. In the app or on the website

   Sign in, then in the app open the menu and tap Delete Account; on pata.enzz.co.ke open Profile and choose Delete account. It happens at once.

2. Or by email, without the app

   Email customer@enzz.co.ke from the email address you sign in with, or tell us the phone number you use. We delete the account within 30 days and reply when it's done.

What is deleted and what is kept

Deletion can't be undone. If you have an order in progress, you can delete your account once it's completed or the shop has cancelled it. Signing in again later creates a new, empty account. More in the Pata privacy policy.

Delete your Biashara account

1. In the app

   Open Settings › Delete Account. Owners can also suspend an account instead of deleting it.

2. Or by email

   Email support@enzz.co.ke from the email address on the account. We act within 30 days.

Your account and business data are deleted from our active systems, apart from records the law requires us to keep, such as tax and financial records. Backups are overwritten on a rolling schedule. See the Biashara privacy policy.

Remove a learner or a whole class

A teacher removes a learner in the Taalo app. To delete a whole class or a teacher profile, email support@enzz.co.ke. For a child, a parent or guardian can make the request.

Delete your AOIS profile

Email support@enzz.co.ke or call +254 702 737 117 from the phone number on the account.

Delete your Enzz Agent account

Email support@enzz.co.ke from the account's email address.